Intensive Case Manager
Salary: To $68K
San Francisco - In Office
General Job Responsibilities:
Conduct intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents
Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals
Provide assistance and referrals to help residents obtain/maintain benefits, increase income, and connect with community resources
Facilitate support groups and individualized counseling on various topics including mental health, substance use, and home maintenance
Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules
Assist residents in communicating with and responding to Property Management notifications
Knowledge, Skills, and Experience:
General understanding of, and sensitivity to, issues related to homelessness, substance use, mental health, and aging amongst the very low-income population
Strong analytical, problem-solving, and follow-through skills
Ability to collaborate with other social service agencies
Ability to maintain confidentiality of information
Capacity to operate independently, take initiative, and exercise independent judgment
Ability to remain professional in stressful situations
Ability to work effectively with culturally diverse populations
Experience working on an interdisciplinary team
Minimum Qualifications:
Bachelor’s Degree in Social Work or related field
Three years of experience providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues
One year of experience working with families
Knowledge of, and sensitivity to, the needs of low-income populations
Experience with crisis de-escalation and the harm-reduction model
Experience with support or psychoeducational groups
Bilingual and biliterate in English/Spanish
Knowledge of public benefits and how to screen for benefits eligibility
Experience providing services in a Permanent Supportive Housing environment and working in conjunction with on-site Property Management to promote housing stabilization/retention for low-income residents