To Build a Great Team, Focus on Personalities, Not Just Skills
Author: Tomas Chamorro-Premuzic and Dave Winsborough Source: Harvard Business Review
At the start of 2016 Google announced that it had discovered the secret ingredients for the perfect team. After years of analyzing interviews and data from more than 100 teams, it found that the drivers of effective team performance are the group’s average level of emotional intelligence and a high degree of communication between members. Google’s recipe of being nice and joining in makes perfect sense (and is hardly counterintuitive).
Perhaps more surprising, Google’s research implies that the kinds of people in the team are not so relevant. While that may be true at Google, a company where people are preselected on the basis of their personality (or “Googliness”), this finding is inconsistent with the wider scientific evidence, which indicates quite clearly that individuals’ personalities play a significant role in determining team performance. In particular, personality affects:
What role you have within the team
How you interact with the rest of the team
Whether your values (core beliefs) align with the team’s
Importantly, the above processes concern the psychological factors (rather than the technical skills) underlying both individual and team performance. These psychological factors are the main determinants of whether people work together well. If team fit were only about skills and experience, Donald Trump might invite Bernie Sanders to serve in his administration — yet it is unlikely that they would work together well. Likewise, there are often substantial compatibility differences between you and your colleagues, regardless of how similar your expertise and technical backgrounds are.
For example, a study of 133 factory teams found that higher levels of interpersonal sensitivity, curiosity, and emotional stability resulted in more-cohesive teams and increased prosocial behavior among team members. More-effective teams were composed of a higher number of cool-headed, inquisitive, and altruistic people. Along the same lines, a large meta-analysis showed that team members’ personalities influence cooperation, shared cognition, information sharing, and overall team performance. In other words, who you are affects how you behave and how you interact with other people, so team members’ personalities operate like the different functions of a single organism.
Consider the crew that will one day (soon?) travel to Mars, perhaps working for Elon Musk or one of the government space agencies. Simulations of such voyages put astronauts in cramped quarters for hundreds of days. They show that different cliques form in the crew based on values similarity and that higher agreeableness and lower neuroticism predict better team cohesion and cooperation.
A useful way to think about teams with the right mix of skills and personalities is to consider the two roles every person plays in a working group: a functional role, based on their formal position and technical skill, and a psychological role, based on the kind of person they are. Too often, organizations focus merely on the functional role and hope that good team performance somehow follows. This is why even the most expensive professional sports teams often fail to perform according to the individual talents of each player: There is no psychological synergy. A more effective approach (like the mission to Mars example) focuses as much on people’s personalities as on their skills.
In our own work we found that psychological team roles are largely a product of people’s personalities. For example, consider team members who are:
Results-oriented. Team members who naturally organize work and take charge tend to be socially self-confident, competitive, and energetic.
Relationship-focused. Team members who naturally focus on relationships, are attuned to others’ feelings, and are good at building cohesion tend to be warm, diplomatic, and approachable.
Process and rule followers. Team members who pay attention to details, processes, and rules tend to be reliable, organized, and conscientious.
Innovative and disruptive thinkers. Team members who naturally focus on innovation, anticipate problems, and recognize when the team needs to change tend to be imaginative, curious, and open to new experiences.
Pragmatic. Team members who are practical, hard-headed challengers of ideas and theories tend to be prudent, emotionally stable, and level-headed.