If you are interested in this position please email your resume to jobs@jobshopsf.com
Customer Service Representative
San Francisco – In-Office
Ongoing Temp
25.00/hr.Â
Must be able to work nights and weekendsÂ
This position will be responsible for providing excellent customer service via phone or at a customer service window, and providing accurate information pertaining to the processes, procedures, and fees of the service.
The CSR will be responsible for receiving and delegating requests by phone or in writing and ensuring that requests are responded to in a timely manner.
Essential Job Functions
Provide professional customer service consultation to all customers
Effectively and efficiently interact with customers via phone or at a customer service window
Facilitate smooth retrieval of cars and payment of fees for customers
Process payment by cash, check, and credit or debit cards
Actively participate in meetings and training sessions as required
Handle inbound communications via phone
Communicate customer issues and feedback to appropriate individuals
Promote cooperation among team members to achieve ongoing performance improvement in support of organizational goals
Requirements
A High School diploma AND a minimum of 2-3 years of experience in sales or customer service OR, an equivalent combination of education and/or experience
Experience dealing one-on-one with customers in a retail or telephone environment
Professional telephone manner and ability to handle difficult customers
Solid understanding of computer basics (Windows, Excel, Word, Email, and Internet)
Must possess organizational, time management, and creative problem-solving skills
Must demonstrate excellent listening, oral, and written communication skills
Ability to work in a dynamic, fast-paced environment
Must demonstrate the ability to interact with peers, management, and other departments in a professional manner
Experience as a cashier helpful