Customer Service Representative – Ongoing Temp
Pay at 20.00
San Francisco – On-Site
Must be flexible to working nights and weekends.
This position will be responsible for providing excellent customer service via phone or at a customer service window, and providing accurate information pertaining to the processes, procedures, and fees of car towing services. The CSR will be responsible for receiving and delegating tow requests by phone or in writing and ensuring that tow requests are responded to in a timely manner.
Essential Job Functions
Provide professional customer service consultation to all customers
Effectively and efficiently interact with customers via phone or at a customer service window
Facilitate smooth retrieval of cars and payment of fees for customers
Process payment by cash, check, and credit or debit cards
Actively participate in meetings and training sessions as required
Handle inbound communications via phone
Communicate customer issues and feedback to appropriate individuals
Promote cooperation among team members to achieve ongoing performance improvement in support of organizational goals
Achieve and maintain departmental standards in both quality and productivity metrics
Utilize applicable equipment to complete tow request, including Automated Dispatch System, radio, and phone communication to monitor status of tow requests
Update inventory management system to record pertinent tow information
Facilitate and record tow requests that are cancelled and/or changed from initial SFMTA or SFPD requests
Other duties as assigned