Client Service Specialist
Salary - 90K
San Francisco – In-Office/possible hybrid
A growing wealth management firm seeks a full-time, experienced Client Service Specialist. This position is based in our client’s San Francisco office (work from home 2x/week once established). The role is primarily back-office/admin with some direct client interaction, such as handling emails and calls with clients and custodians regarding paperwork. It does not involve in-person meetings to discuss the economy and investment portfolios, as that is the responsibility of our Wealth Counselors (CFPs).
The client is seeking a candidate who is organized, professional, detail-oriented, and has experience in the financial services industry (understanding RMDs, processing ACH transactions, and explaining ACATs to clients). The ideal candidate will take initiative, be excited by projects, enjoy working with Excel, seek to improve processes and client experiences, and be extremely organized.
Qualifications:
3+ years of experience in the wealth management, brokerage, or investment advisory/consulting industry required.
A 4-year college degree is strongly preferred.
Experience working with custodians (Schwab/TDA, Fidelity, Pershing) for client requests and problem-solving.
Experience with Orion Advisor Technology software is a significant plus.
Previous experience in professional client service is required.
Excellent interpersonal and communication skills, both verbal and written.
Demonstrates a high level of professionalism with confidential and sensitive information and all clients.
Acute attention to detail.
Ability to work on complex projects with general direction and minimal guidance.
Ability to manage priorities and workflow and work independently.
Duties may include, but are not limited to:
Assisting with servicing client relationships:
Provide client relationship management by monitoring client communications and completing client requests (e.g., moving money, consolidating accounts, granting website access, sending DocuSigns).
Collaborate with the client service team in preparation for client meetings (producing reports, gathering information, data input to Salesforce or eMoney).
Communicate with clients (primarily via phone or email) to inform them or answer operational/administrative requests, inquiries, and resolve problems.
Monitor and initiate service requests with custodians on behalf of clients.
Assist in opening accounts, reregistering accounts, stock option exercises, cost basis research, processing stock donations on behalf of clients, and handling RMDs and distributions/asset transfers.
Create portfolios in the portfolio management system and update the CRM (Salesforce) and internal systems with client data.
Contribute to the quarter-end client reporting process (producing, reviewing, and delivering all client reports).
Oversee the correct execution of client service procedures for the firm. Continually research and implement more efficient and effective policies and procedures for client service/reporting expectations.